Customer Delivery Manager

CSG; United States; On-site; USD 51,000 - 81,000; Full time

Job summary

CSG seeks a Customer Delivery Manager to serve as the primary operational contact for assigned customers, ensuring successful delivery and ongoing value realization from CSG solutions. You will leverage product expertise to optimize business processes and outcomes while coordinating initiatives across Product, Engineering, Support and Professional Services.

You will drive customer success by managing health, service performance, risks, escalations, and opportunities for increased adoption and

Qualifications

• Bachelor’s degree or equivalent with 1 year of product/solutions/technical customer support experience.
• Experience in SaaS/technology/managed services environments.
• Fluent business English and strong communication skills.

Responsibilities

• Serve as primary operational contact and trusted advisor for assigned customers, ensuring delivery and value realization.
• Leverage product expertise and best practices to optimize customer processes and outcomes.
• Lead cross-functional initiatives with Product, Engineering, Support, and Professional Services to deliver successful solutions.
• Drive customer success through proactive health, performance, risk and escalation management.

Skills

Customer relationships

Executive communication

Presentation skills

Cross-functional collaboration

Microsoft Office proficiency

Travel readiness

Education

Bachelor's degree in business or CS

Tools

Microsoft Office

Job description

Hi, I'm Lolitta Tucker, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

The Customer Delivery Manager is responsible for resolving our customers’ business and technical challenges related to the CSG product portfolio by maximizing the value and the associated processes, best practices, procedures and services.

The Customer Delivery Manager is a CSG product and technical SME and functions as an integrator between business needs and technology driven solutions.

This role identifies and collaborates with others on the development of solutions to small to mildly-complex business problems, shaping solutions, designing and re-engineering critical processes as necessary and participating in the transformation of the way a customer best adopts our solutions. Executed correctly, this role enhances the overall user experience of the CSG product portfolio.

We are looking for a Customer Delivery Manager who will:

• Serve as the primary operational contact and trusted advisor for assigned customers, building strong relationships, and ensuring successful delivery, adoption, and ongoing value realization from CSG solutions.
• Leverage CSG product expertise, industry best practices to help customers optimize business processes, solve operational challenges and achieve desired business outcomes.
• Lead and coordinate cross functional customer initiatives by partnering with Product, Engineering, Support, Professional Services, and Customer Relationship Managers to deliver successful solutions and resolved business and technical issues.
• Drive customer success through proactive management of customer health, service performance r, risks, escalations, and continuous improvement opportunities.
• Manage customer projects and strategic growth opportunities by developing solution recommendations, facilitating customer reviews, and identifying opportunities for increased adoption and additional services.

Is this opportunity right for you? We are looking for candidates who:

• Have a bachelor’s degree in business, Computer Science related field, or equivalent experience with a minimum of 1 year of product, solutions, and/or technical customer support experience in a comparable environment.
• Have expertise in the following areas: Output, eCare, IM and Payment Manager related products.
• Have experience managing customer relationships in a SaaS, technology, telecommunications, or managed services environment and are proficient utilizing Microsoft Office suites.
• Can manage multiple customer priorities simultaneously while maintaining attention to detail and meeting deadlines and can travel to site locations 10% of time if needed.
• Have demonstrated experience leading customer-facing initiatives and driving successful business outcomes.
• Have strong presentation, facilitation, and executive communication skills.
• Have the ability to influence without direct authority and can collaborate effectively across cross-functional teams.
• Have experience with issue management, customer escalations, and risk mitigation practices.
• Have familiarity with customer success methodologies, project management principles, and change management concepts.
• Are proficient in English in a business environment.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Position Pay Range:

This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.

$50,822.79-$81,314.77

This role is eligible for a bonus opportunity.

Location(s):

US.NE.Remote

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at [phone] or email us at [e-mail]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact:

Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity:

Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration:

Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.

Learn more about CSG Inclusion & Impact here.

Our culture is award-winning: CSG has been recognized a US News & World Report “Best Companies to Work For” for 2025-2026, a Newsweek “America’s Greatest Workplaces in Tech” for 2025 and “The Top Company in Technology for Women to Work” for 2025, among many others.