Senior Global Customer Delivery & Success Manager (Remote)

Xerox; Oak Brook (IL); On-site; USD 95,000 - 150,000; Full time

Job summary

Xerox is seeking a Customer Delivery Manager/CSM to lead the delivery of contracted Managed Services and Solutions under the Statement of Work (SOW) for one large account or multiple complex accounts. You will define service requirements, implement services, and ensure day-to-day operations align with client objectives and contract terms.

As the primary client contact, you will drive revenue and margin targets, build trust across client stakeholders, and provide advisory guidance on fleet and

Qualifications

• Experience identifying client business needs and translating them into outcomes.
• Proven track record in account management and service delivery.
• Strong negotiation and strategic planning skills.
• Experience with Managed Print Services projects and hardware deployments.

Responsibilities

• Manage delivery of a single large or multiple complex managed services/SOW.
• Sell and position IT solutions and digital transformation offerings to drive revenue growth.
• Lead cross-functional teams to ensure on-time, within-budget delivery and client satisfaction.
• Oversee day-to-day operations, including governance, invoicing, and contract amendments.
• Develop and maintain executive-level client relationships and strategic account plans.
• Monitor performance against SLAs and drive improvements and value-based outcomes.

Skills

Account management

Consultative selling

SLA management

Financial acumen

Cross-functional collaboration

Client relationship building

Public speaking

Vendor management

Global travel

Education

Bachelor's degree

Tools

MS Dynamics

Job description

Xerox is seeking a Customer Delivery Manager/CSM to lead the delivery of contracted Managed Services and Solutions under the Statement of Work (SOW) for one large account or multiple complex accounts. You will define service requirements, implement services, and ensure day-to-day operations align with client objectives and contract terms.

As the primary client contact, you will drive revenue and margin targets, build trust across client stakeholders, and provide advisory guidance on fleet and