Remote SaaS Client Advocate & Troubleshooter

Absorb

United States

Remote

USD 55,000 - 85,000

Full time

14 days+

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Remote-first work

Health & wellness benefits

Bonus plans

Generous time off

New hire equipment allowance

Monthly flex allowance

Job summary

Absorb Software is seeking a technically skilled Client Advocacy Specialist to provide high-quality support for Absorb platform clients in a fully remote environment. You will handle inquiries via phone, chat, and email, conduct investigations, and deliver solutions while communicating clearly with clients and internal teams.

As part of our Client Advocacy team, you’ll clarify expectations, document issues, and help clients succeed with Absorb.

Qualifications

1+ years’ experience in a technical support position or in client facing roles
Basic understanding of core web components
Exceptional attention to detail
Proven time-management capabilities
Excellent communication (both written and verbal) and active listening skills
Ability to grasp technical concepts and explain them in simple terms

Responsibilities

Resolving issues through phone, chat, and email in a fast-paced environment
Provide excellent client support with clear communications, investigations, and quick resolutions
Troubleshoot and perform in-depth investigations to determine root causes and deliver client-focused solutions
Manage customer expectations regarding estimated response times for issue resolution
Extensively research and document customer technical issues
Advocate for the client while communicating clearly and professionally throughout statuses and resolutions