Remote SaaS Account Manager: Growth & Retention

12twenty; Santa Monica (CA); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Competitive salary

Generous PTO policy

Full benefits, including 401(k)

Regular team happy hours and activites

Remote work flexibility

Job summary

12twenty is the leading platform connecting employers with elite early career professionals. We are seeking an Account Manager to optimize the employer experience, build durable relationships, and drive growth.

You will manage a large portfolio, demonstrate cross-functional influence, and help clients realize the platform's value. The role emphasizes retention, expansion, and strategic engagements such as reviews, trainings, and demos.

Qualifications

• 4-6 years in account management, customer success, sales, and/or project management.
• Ability to manage a large portfolio of clients and grow accounts.
• Strong cross-functional skills to motivate and influence internal teams (e.g. implementation, product, sales, engineering, support).
• Bachelor's degree.

Responsibilities

• Serve as the primary post-sale point of contact for employers using 12twenty to connect with top talent, building strong relationships and ensuring they achieve their hiring goals.
• Own client retention and minimize churn by helping employers realize the value of 12twenty's platform and how it meets their recruiting and hiring needs.
• Proactively identify and manage expansion opportunities within existing employer accounts and collaborate with 12twenty's Partnerships team on strategic growth initiatives.
• Prepare and facilitate virtual and in-person account reviews, training sessions, webinars, demos, and other strategic engagements tailored to employer users.
• Educate employer customers on best practices for maximizing their recruiting success through 12twenty's tools and technology.
• Identify opportunities for process improvements within the employer success function, share findings with leadership, and implement changes to improve efficiencies.

Skills

Account management

Customer success

Sales

Project management

Relationship building

Communication

Education

Bachelor's degree

Tools

Google Suite

MS Office

Salesforce

Job description

12twenty is the leading platform connecting employers with elite early career professionals. We are seeking an Account Manager to optimize the employer experience, build durable relationships, and drive growth.

You will manage a large portfolio, demonstrate cross-functional influence, and help clients realize the platform's value. The role emphasizes retention, expansion, and strategic engagements such as reviews, trainings, and demos.