Remote SaaS Account Manager — Growth & Retention

Dodge Construction Network LLC; Northern (KY); Hybrid; USD 60,000 - 70,000; Full time

Job summary

Dodge Construction Network is seeking an Account Manager to support the growth and retention of an assigned client portfolio in the commercial construction industry, building strong relationships and delivering ongoing value.

This is a full-time, remote, home-office-based role reporting directly to the Director, Regional Sales. Candidates in the continental US will be considered, with travel as needed for face-to-face meetings.

Qualifications

• 2+ years of professional experience in account management, customer-facing, or related roles.
• Strong relationship-building skills with a client-focused mindset
• Ability to identify customer needs and provide thoughtful solutions
• Excellent written and verbal communication skills
• Strong organizational, problem-solving, and time management abilities
• High level of integrity and ownership of outcomes
• Ability to quickly learn and apply SaaS products
• Proficiency with standard business tools (e.g., Word, Excel, PowerPoint)
• Basic understanding of the construction industry or the ability to learn quickly

Responsibilities

• Build and maintain strong client relationships by understanding customer needs, providing ongoing support, and ensuring high satisfaction
• Develop and execute strategic account plans to drive revenue growth, including upselling, renewals, and expansion opportunities
• Proactively identify risks to retention by uncovering customer dissatisfaction early and addressing concerns
• Serve as the primary point of contact for client inquiries, issue resolution, and ongoing value delivery
• Use data and insights to reinforce product value and effectively overcome objections
• Partner cross-functionally with Marketing, Product, and Customer Care teams to meet client needs and improve outcomes
• Advocate for clients internally, ensuring feedback is communicated and addressed to enhance the customer experience
• Provide training and guidance to clients on product usage, including demos, onboarding support, and best practices
• Achieve key performance metrics related to retention, renewals, upsell, and engagement
• Maintain accurate and timely documentation of all client interactions within CRM systems
• Continuously build knowledge of products, industry trends, and best practices

Skills

Relationship building

Customer-focused

Problem solving

Communication skills

SaaS product knowledge

Organizational skills

Time management

Integrity

Ownership

Travel readiness

Education

Bachelor's degree in related field

Tools

CRM systems

Microsoft Office (Word, Excel, PowerPoint)

Job description

Dodge Construction Network is seeking an Account Manager to support the growth and retention of an assigned client portfolio in the commercial construction industry, building strong relationships and delivering ongoing value.

This is a full-time, remote, home-office-based role reporting directly to the Director, Regional Sales. Candidates in the continental US will be considered, with travel as needed for face-to-face meetings.