Remote SaaS Account Manager – Retention & Growth

Housecall Pro; United States; Remote; USD 34,000 - 38,000; Full time

Benefits offered by this job

Paid holidays and flexible PTO

Culture of innovation and big ideas

Job summary

Housecall Pro in the United States is seeking an Associate, Account Management to oversee a portfolio of 100–130 Pros and drive retention, expansion, and upsell of add-on products. You will be the primary liaison, align goals, and deliver consultative solutions that help Pros grow their businesses.

You will collaborate with Sales, Customer Success, Marketing, Product, and Support to ensure a cohesive Pro experience, analyze usage data, and renew contracts while identifying opportunities for

Qualifications

• Bachelor’s degree or equivalent work experience.
• 2+ years in account management, customer success, sales, or support in SaaS.
• Experience managing mid-market accounts ($20K–$200K ARR) focused on retention and expansion.
• Proficiency with CRM systems (Salesforce) for tracking, reporting, and pipeline.
• Strong consultative selling and negotiation skills based on data.
• Experience using AI tools to improve quality and efficiency.
• Ability to manage 100–130 accounts with organization.
• Contractor or home services experience is a plus.

Responsibilities

• Establish, manage, and nurture long-term relationships with Pros to drive engagement, satisfaction, and account growth.
• Serve as the primary point of contact for your portfolio, ensuring clear communication and goal alignment.
• Support contract renewal efforts by addressing concerns, reinforcing value, and strengthening partnerships.
• Identify and execute opportunities to grow accounts through upselling and cross-selling of add-ons.
• Provide ongoing support to ensure Pros have a seamless experience with our solutions.
• Analyze account performance, customer behavior, and product usage data to inform retention strategies.
• Manage SOPs to ensure consistency and scalability across accounts.
• Conduct regular check-ins and business reviews to align needs and solutions.
• Collaborate cross-functionally with Sales, Customer Success, Marketing, Product, and Support.
• Meet and exceed KPIs related to renewals and expansion.

Skills

Account management

Customer success

Sales

Customer support

CRM (Salesforce)

Data-driven selling

AI tools usage

Portfolio management

Negotiation

Communication

Education

Bachelor’s degree or equivalent work experience

Tools

Salesforce

Job description

Housecall Pro in the United States is seeking an Associate, Account Management to oversee a portfolio of 100–130 Pros and drive retention, expansion, and upsell of add-on products. You will be the primary liaison, align goals, and deliver consultative solutions that help Pros grow their businesses.

You will collaborate with Sales, Customer Success, Marketing, Product, and Support to ensure a cohesive Pro experience, analyze usage data, and renew contracts while identifying opportunities for