Remote SaaS Account Manager, Client Growth

Darwinbox Digital Solutions Pvt. Ltd.; Mansfield Township (NJ); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Exxat is seeking an Account Manager to oversee a portfolio of clients and ensure success with our SaaS platform. You will manage day-to-day interactions, coordinate project deliverables, and drive client adoption and retention.

Ideal candidates have 5+ years in client-facing roles within SaaS, strong communication and negotiation skills, and the ability to collaborate across Sales, Support, Product, and Engineering to deliver value.

Qualifications

• 5+ years of experience in account management, customer service, operations, or a related client-facing role in SaaS.
• Proven track record of managing client relationships and driving client satisfaction.
• Excellent communication, presentation, and interpersonal skills.
• Strong negotiation and problem-solving abilities.
• Ability to analyze data, identify trends, and develop actionable insights.

Responsibilities

• Manage a portfolio of assigned clients, serving as their primary point of contact.
• Develop and maintain long-term relationships to ensure client satisfaction and retention.
• Align SaaS solutions with client goals and objectives.
• Drive client adoption, onboarding, and ongoing training.
• Monitor usage, identify trends, and address issues proactively.
• Conduct regular business reviews to assess satisfaction and ROI.
• Identify opportunities for upselling and cross-selling to expand revenue.
• Collaborate with Sales, Support, Product, Data, and Engineering on client needs.
• Prepare and present client reports on metrics and ROI.

Skills

Account management

Client relationships

SaaS knowledge

Communication

Negotiation

Data analysis

CRM software

Cross-functional collaboration

Education

Undergraduate degree in Business Administration or Marketing

Tools

CRM software

Microsoft Office

Job description

Exxat is seeking an Account Manager to oversee a portfolio of clients and ensure success with our SaaS platform. You will manage day-to-day interactions, coordinate project deliverables, and drive client adoption and retention.

Ideal candidates have 5+ years in client-facing roles within SaaS, strong communication and negotiation skills, and the ability to collaborate across Sales, Support, Product, and Engineering to deliver value.