Account Manager

Darwinbox Digital Solutions Pvt. Ltd.; Mansfield Township (NJ); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Exxat is seeking an Account Manager to oversee a portfolio of clients and ensure success with our SaaS platform. You will manage day-to-day interactions, coordinate project deliverables, and drive client adoption and retention.

Ideal candidates have 5+ years in client-facing roles within SaaS, strong communication and negotiation skills, and the ability to collaborate across Sales, Support, Product, and Engineering to deliver value.

Qualifications

• 5+ years of experience in account management, customer service, operations, or a related client-facing role in SaaS.
• Proven track record of managing client relationships and driving client satisfaction.
• Excellent communication, presentation, and interpersonal skills.
• Strong negotiation and problem-solving abilities.
• Ability to analyze data, identify trends, and develop actionable insights.

Responsibilities

• Manage a portfolio of assigned clients, serving as their primary point of contact.
• Develop and maintain long-term relationships to ensure client satisfaction and retention.
• Align SaaS solutions with client goals and objectives.
• Drive client adoption, onboarding, and ongoing training.
• Monitor usage, identify trends, and address issues proactively.
• Conduct regular business reviews to assess satisfaction and ROI.
• Identify opportunities for upselling and cross-selling to expand revenue.
• Collaborate with Sales, Support, Product, Data, and Engineering on client needs.
• Prepare and present client reports on metrics and ROI.

Skills

Account management

Client relationships

SaaS knowledge

Communication

Negotiation

Data analysis

CRM software

Cross-functional collaboration

Education

Undergraduate degree in Business Administration or Marketing

Tools

CRM software

Microsoft Office

Job description

Remote- Warren, New Jersey, United States of America (the)

5 - 10 Years

Permanent

Job Description

Description:

The Exxat team isseeking a dynamic and results-driven Account Manager to join our expandingorganization.

As an Account Manager,you will be responsible for managing a portfolio of clients, ensuring theirsuccess with our SaaS products and platform, and fostering long-termrelationships. You will play a key role in driving client retention and growth.This role involves managing day-to-day client interactions, coordinatingproject deliverables, ensuring client satisfaction, and performing variousoperational tasks.

Key Areas ofResponsibilities:

• Manage a portfolio of assignedclients, serving as their primary point of contact.
• Develop and maintain strong,long-term relationships with clients to ensure client satisfaction andretention.
• Understand client business goalsand objectives to align our SaaS solution with their needs.
• Drive client adoption and ensuresuccessful onboarding and ongoing training.
• Monitor client usage, identifytrends, and proactively address any issues or concerns.
• Conduct regular business reviewswith clients to assess satisfaction, identify opportunities forimprovement, and drive value realization.
• Identify opportunities forupselling and cross-selling to expand client relationships and revenue.
• Collaborate with internal teams(e.g., Sales, Support, Product, Data, Integration, Engineering, andConfiguration) to advocate for client needs and ensure a seamless clientexperience and timely delivery of client projects.
• Prepare and present clientreports on key metrics, performance, and ROI.
• Maintain accurate and up-to-dateclient records and documentation in the Monday CRM.
• Contribute to the development andimplementation of account management best practices.
• Understand the client needs froma user perspective (in the context of how the product/feature is beingused).
• Contribute and support deploymentof the technology road map.
• Schedule and conduct regularcustomer checkpoints, rotation readiness, and other governance (based onthe frequency defined) to review project progress, gather feedback, anddiscuss any issues or additional needs.
• Gather and maintain informationon assigned clients.
• Suggest company products/servicesthat maximize client satisfaction.
• Promote product updates /Releases / Conferences and services to existing customers.
• Ensure that clients are renewingtheir contracts and collaborate with the Finance team in the renewalprocess.
• Work with the support team toreview ticketing trends with specific logo or domains.
• Analyze the product utilizationof the customer and provide recommendations on which clients need moresupport.
• 5+ years of experience in accountmanagement, customer service, operations, or a related client-facing role,preferably in a SaaS environment.
• Proven track record ofsuccessfully managing client relationships and driving client satisfaction.
• Strong understanding of the SaaSbusiness model and technology.
• Excellent communication,presentation, and interpersonal skills.
• Effective presentation andnegotiation skills.
• Strong negotiation andproblem-solving skills.
• Ability to analyze data, identifytrends, and develop actionable insights.
• Proficiency in CRM software andMicrosoft Office Suite.
• Self-motivated, proactive, andresults-oriented.
• Ability to work independently andcollaboratively in a fast-paced environment with coordination required withmultiple teams.
• Ability to stay focused on thetarget in an ambiguous situation.
• Openness to collaborate with teammembers.
• Good time-management skills with aproblem-solving attitude.
• Good problem-solving abilities. Process& customer-oriented.
• Basic understanding of projectmanagement principles and operational processes.
• Preferred to have an undergraduatedegree in Business Administration, Marketing, or a relevant field.

Job Snapshot

Updated Date

17-09-2026

Job ID

215

Department

Account Management

Location

Location Remote- Warren, New Jersey, United States of America (the)