Remote SaaS Account Executive — Upsell & Growth

iMatrix; Columbus (OH); Remote; USD 55,000 - 139,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

EAP

401(k) Plan

Company events

Growth opportunities

Job summary

iMatrix is seeking an Account Development Consultant to build relationships with existing clients and drive upsells through marketing consultations by phone or video. This fully remote role follows Pacific Time hours, working to identify opportunities and match clients with the right service levels.

You will perform outbound calls, qualify leads, and coordinate with serviceDelivery teams to ensure timely delivery and client satisfaction.

Qualifications

• 1+ year in sales closing for SaaS targeting small business owners.
• 1+ year in Digital Marketing or TV/Online Ad sales (+).
• 6+ months in SDR/BDR calling on SMBs.

Responsibilities

• Perform 50+ outbound calls daily to prospective clients.
• Prospect existing clients via phone and video marketing consultations to upsell monthly.
• Identify marketing opportunities and match them with appropriate service levels.
• Qualify leads from marketing efforts and set appointments for demos.
• Demonstrate deep knowledge of digital marketing and manage client portfolios.
• Address client concerns with timely resolution and smooth handoffs to internal staff.
• Identify at-risk customers and escalate to retain them.
• Ensure clients are proficient with services and direct to training resources as needed.
• Handle account and product inquiries from clients and support teams.
• Monitor competitors’ pricing and services.
• Meet weekly, monthly, and annual productivity and sales targets.
• Attend meetings and provide updates for performance improvements.

Skills

Outbound calls

Upsell selling

SaaS sales

Digital marketing knowledge

Relationship building

Education

BS or BA preferred

Job description

iMatrix is seeking an Account Development Consultant to build relationships with existing clients and drive upsells through marketing consultations by phone or video. This fully remote role follows Pacific Time hours, working to identify opportunities and match clients with the right service levels.

You will perform outbound calls, qualify leads, and coordinate with serviceDelivery teams to ensure timely delivery and client satisfaction.