Remote RWD Engagement Lead (Client Success)

Norstella; Pierre (SD); Remote; USD 110,000 - 150,000; Full time

Job summary

Norstella is seeking an Engagement Manager for Real-World Data (RWD) to own end-to-end client engagements, ensuring reliable delivery and strong outcomes. The role focuses on RWD knowledge, execution excellence, client relationship management, and cross-functional coordination rather than traditional consulting.

You will translate client objectives into executable plans, manage day-to-day operations, and drive high-quality outcomes with delivery, data, product, and support teams.

Qualifications

• Master's degree in life sciences or related field.
• 6–8 years of hands-on RWD analytics experience.
• 1–2 years leading RWD engagements.
• 1–2 years' SQL coding experience.
• Domain knowledge in commercial, market access, HEOR and epi.
• Experience managing multiple concurrent client engagements in life sciences.
• Strong organizational, communication, and stakeholder management skills.

Responsibilities

• Be the primary contact for assigned RWD clients.
• Define success criteria, delivery plans, and communication cadences.
• Proactively manage expectations, risks, and dependencies.
• Lead end-of-engagement reviews and hand-offs to Client Support.
• Partner with renewal teams to drive expansion and growth.
• Oversee execution across delivery, data, product, and support teams.
• Maintain project tracking and reporting and ensure standards.

Skills

RWD analytics

RWD project leadership

SQL coding

HEOR domain knowledge

Multiclient management

Stakeholder management

Education

Master's degree in life sciences

Job description

Norstella is seeking an Engagement Manager for Real-World Data (RWD) to own end-to-end client engagements, ensuring reliable delivery and strong outcomes. The role focuses on RWD knowledge, execution excellence, client relationship management, and cross-functional coordination rather than traditional consulting.

You will translate client objectives into executable plans, manage day-to-day operations, and drive high-quality outcomes with delivery, data, product, and support teams.