Remote ROI & Records Support Specialist

Sharecare; Santa Fe (NM); Remote; USD 40,000 - 65,000; Full time

Job summary

Sharecare is seeking a Remote, Full-time Intake/Info Support role to assist Release of Information Specialists and related teams in fulfilling medical records requests. The position emphasizes HIPAA compliance, data entry accuracy, and cross-department collaboration.

Key tasks include resolving fulfillment issues, maintaining privacy, and using electronic workflow systems. The role supports QA, billing & collections, and customer service while aiming for efficient turnaround and high

Qualifications

• Minimum of 6 months experience with Sharecare HDS in QC, Credit & Collections or Customer Service required; 1 year or more preferred
• Ability to use internal electronic based record workflow systems such as Record Management, Intranet, Exceptions Management, Word, Excel, Outlook, etc.
• Attention to detail
• Ability to work in a fast-paced, production-oriented environment
• High level of reliability, productivity and professionalism
• Good communication skills, both written and oral
• The ability to work independently and being productive with little supervision

Responsibilities

• Assist Release of Information Specialists to resolve issues related to fulfillment of medical records requests
• Ensure compliance requirements are met to release medical records based on HIPAA rules and regulations, including adherence to other state and federal laws for Release of Information
• Perform Data Entry & Quality Control measures for fulfillment of medical records requests
• Effectively communicate with Customer Service and other departments to answer questions and resolve issues with requests and fulfillment of medical records requests
• Research and resolve workflow and record issues quickly to minimize delays in turnaround
• Identify and escalate critical and important issues to management

Skills

Communication skills

Attention to detail

Fast-paced environment

Reliability

Productivity

Independence

Tools

Record Management

Intranet

Exceptions Management

Word

Excel

Outlook

Job description

Sharecare is seeking a Remote, Full-time Intake/Info Support role to assist Release of Information Specialists and related teams in fulfilling medical records requests. The position emphasizes HIPAA compliance, data entry accuracy, and cross-department collaboration.

Key tasks include resolving fulfillment issues, maintaining privacy, and using electronic workflow systems. The role supports QA, billing & collections, and customer service while aiming for efficient turnaround and high