Remote ROI Records & Inquiries Specialist

MRO Corporation; Las Vegas (NV); Hybrid; USD 16,000 - 22,000; Full time

Job summary

MRO Corporation in Las Vegas, NV is hiring for ROI Service Admin to handle inbound inquiries about medical records release, while delivering excellent customer service. The role works remotely with hours in Mountain/Pacific Time Zones and uses ROI Online and various EMR systems.

You will resolve issues, provide status updates, and coordinate with hospitals, attorneys, and other requesters. Strong HIPAA knowledge, data entry accuracy, and clear verbal communication are essential for success.

Qualifications

• High School Diploma or equivalent.
• 6 months’ experience preferred.
• Experience with ROI daily processes.
• Strong problem-solving and interpersonal skills.
• Ability to work independently in high-volume environments.

Responsibilities

• Answer inbound ROI inquiries from requesters.
• Provide status updates on requests.
• Escalate complex issues with supervisor.
• Maintain relationships with hospitals and requesters.
• Navigate EMR systems to check request status.

Skills

Customer service

HIPAA knowledge

Data entry

EMR navigation

Verbal communication

Education

High School Diploma

Job description

MRO Corporation in Las Vegas, NV is hiring for ROI Service Admin to handle inbound inquiries about medical records release, while delivering excellent customer service. The role works remotely with hours in Mountain/Pacific Time Zones and uses ROI Online and various EMR systems.

You will resolve issues, provide status updates, and coordinate with hospitals, attorneys, and other requesters. Strong HIPAA knowledge, data entry accuracy, and clear verbal communication are essential for success.