Remote ROI Specialist – Medical Records & Support

MRO; Pikeville (KY); In loco; USD 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Descrizione del lavoro

MRO ROI Service Admin role in Pikeville, KY handles inbound inquiries about medical records ROI requests, ensuring timely processing and excellent service. You will work within ROI Online and multiple EMR systems to verify request status.

Responsibilities include issue resolution, posting corrective actions, and collaborating with supervisors to escalate complex cases while maintaining strong relationships with hospitals and requesters.

Competenze

• High School Diploma or equivalent required.
• College courses beneficial but not required.
• Experience with MRO daily processes and model. 6 months’ experience preferred.
• Ability to make independent decisions and apply critical thinking based on practical knowledge and business acumen.
• Computer knowledge, accurate data entry skills and attention to detail.
• Prior customer service experience strongly preferred.
• Strong problem-solving skills.
• Exceptional interpersonal skills and capacity to build effective relationships with co-workers and requesters.
• Ability to work effectively and independently in high volume production environments.
• Demonstrated proficiency in verbal communication.

Mansioni

• Receives inbound phone inquiries from requesters regarding medical records.
• Answers questions regarding status of the request; ensures calls are answered promptly and courteously within standards.
• Works with Supervisor to elevate complex elevated issues.
• Maintains positive relationships with hospitals and requesters.
• Maintains knowledge of HIPAA, HITECH, state/federal rules and statutes.
• Participates in weekly customer service meetings to discuss trends and training.
• Access and navigate through multiple EMR systems to check status of inquiries.
• Performs other duties as assigned by management.

Conoscenze

Customer service

HIPAA knowledge

Verbal communication

Interpersonal skills

Independent work

Attention to detail

Critical thinking

Data entry

Problem-solving

Formazione

High School Diploma or equivalent

Strumenti

EMR systems

Descrizione del lavoro

MRO ROI Service Admin role in Pikeville, KY handles inbound inquiries about medical records ROI requests, ensuring timely processing and excellent service. You will work within ROI Online and multiple EMR systems to verify request status.

Responsibilities include issue resolution, posting corrective actions, and collaborating with supervisors to escalate complex cases while maintaining strong relationships with hospitals and requesters.