Remote Robotics Field Service Engineer – Hugo Surgery Systems

Medtronic; Ohio; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Tuition assistance

Paid time off

Employee stock purchase plan

Job summary

Medtronic is seeking a Field Service Engineer to support the Hugo robotic-assisted surgery platform. You will install, maintain, troubleshoot, and optimize advanced medical technologies at customer sites with up to 75% travel. This remote, customer-facing role requires residency in designated U.S.

locations. Responsibilities include on-site installation, commissioning, preventive maintenance, and training of clinical staff, with collaboration across engineering and support teams.

Qualifications

• 4+ years of experience in clinical field service, clinical customer support, medical device service, or technical equipment support.
• Experience installing, maintaining, troubleshooting, and repairing complex equipment or integrated systems.
• Ability to travel up to 75% within the assigned territory.

Responsibilities

• Install, commission, and upgrade medical equipment and integrated systems at customer sites.
• Diagnose and resolve electrical, mechanical, software, and system-level issues to minimize downtime.
• Perform preventive maintenance, inspections, and system performance evaluations.
• Execute equipment repairs, modifications, and engineering change implementations.
• Provide technical guidance and operational training to clinical and customer support teams.
• Document service activities, technical findings, and corrective actions accurately.
• Collaborate with engineering and technical support teams to resolve complex customer challenges.
• Build trusted relationships with customers through responsive and professional service.

Skills

Field service

Electrical

Mechanical

Troubleshooting

English proficiency

75% travel

Education

High School Diploma

Bachelor’s degree in Bioengineering

Job description

Medtronic is seeking a Field Service Engineer to support the Hugo robotic-assisted surgery platform. You will install, maintain, troubleshoot, and optimize advanced medical technologies at customer sites with up to 75% travel. This remote, customer-facing role requires residency in designated U.S.

locations. Responsibilities include on-site installation, commissioning, preventive maintenance, and training of clinical staff, with collaboration across engineering and support teams.