Remote Response Associate, Roadside Assistance (CSR)

Agero, Inc.; Dothan (AL); Remote; USD 40,000 - 55,000; Full time

Job summary

Agero, Inc. is hiring Remote Response Associates in the Roadside Assistance department. You will be the first point of contact for drivers, handling real-time inbound calls and guiding customers through urgent, unplanned events with a calm, solutions-focused approach.

Join a team that helps stranded motorists get back on the road. This remote role offers the opportunity to make a real difference and work from anywhere in the United States, with onboarding travel handled by the company.

Responsibilities

• Taking real-time inbound calls from motorists across the U.S., you will be the calming voice that turns an unpredictable, highly stressful situation into a solved problem.
• You will provide a clear roadmap of what they can expect next, guiding them through an urgent and unplanned event.
• Just like an everyday superhero, you are stepping in to save their day and get their plans back on track!

Job description

About Agero:

Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.

Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.

Role Description and Mission:The Job & Why It Matters

Are you a quick-thinking problem solver who thrives on helping others in their time of need? Do you want to make a real difference and have a lasting impact on customers?

Agero is actively seekingRemote Response Associates to join our Roadside Assistance department, where you will help rescue stranded customers off the side of the road. When a vehicle breaks down, you are the driver's first point of contact. Taking real-time inbound calls from motorists across the U.S., you will be the calming voice that turns an unpredictable, highly stressful situation into a solved problem. You will provide a clear roadmap of what they can expect next, guiding them through an urgent and unplanned event. Just like an everyday superhero, you are stepping in to save their day and get their plans back on track!

As a