Remote Roadside Support Agent – Customer Care

Genius Agency AI; United States; Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

100% remote job

Non-toxic environment

Growth potential

Job summary

Global Pacific Support is seeking skilled Agents for Towing and Roadside Assistance to join our team. You will serve as the primary point of contact for customers in need of roadside support, coordinating services efficiently and professionally.

Ideal candidates have strong communication, the ability to work under pressure, and problem-solving skills. This is a 100% remote role in the United States with flexible schedules, including weekends and holidays.

Qualifications

• Experience in customer service, ideally in a BPO environment or similar.
• Strong communication and problem-solving abilities.
• Comfort using computers, VoIP systems, and web-based tools.

Responsibilities

• Serve as the primary contact for customers needing roadside assistance.
• Coordinate and dispatch towing/roadside services promptly and professionally.
• Maintain accurate records and communicate clearly with customers.

Skills

Customer service

Communication

Problem solving

Multitasking

Independence

Technical savvy

Phone etiquette

Tools

VoIP systems

Web-based tools

PC/Laptop

Job description

Global Pacific Support is seeking skilled Agents for Towing and Roadside Assistance to join our team. You will serve as the primary point of contact for customers in need of roadside support, coordinating services efficiently and professionally.

Ideal candidates have strong communication, the ability to work under pressure, and problem-solving skills. This is a 100% remote role in the United States with flexible schedules, including weekends and holidays.