Remote Roadside Support Specialist

American Automobile Association; Clearfield (UT); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

401K Match

Tuition Reimbursement

Paid Time Off

Volunteer Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Employee Assistance Program

Annual Incentive Plan

Free AAA Classic Membership

Job summary

American Automobile Association is seeking a Road Service Specialist to handle inbound calls, coordinate service vehicles, and deliver outstanding member service from a home-office setup in Utah. You will navigate multiple applications and use tools like Google Maps to locate and dispatch assistance, maintaining calm, empathetic communication at all times.

The role requires flexibility to work weekends/holidays, strong problem-solving ability, and a commitment to high-quality service.

Qualifications

• Handle inbound calls from Members, Vendors, Fleets, and others.
• Demonstrate empathy, problem solving, and listening skills.
• Be able to navigate multiple applications and tools while assisting members.

Responsibilities

• Handle inbound calls from Members, Vendors, Fleets, and others while coordinating service vehicles.
• Deliver extraordinary customer service to Members and ensure service requests are processed timely.
• Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule.

Skills

Customer Service

Communication

Multitasking

Empathy

Problem Solving

Tools

Google Maps

CRM Software

Job description

American Automobile Association is seeking a Road Service Specialist to handle inbound calls, coordinate service vehicles, and deliver outstanding member service from a home-office setup in Utah. You will navigate multiple applications and use tools like Google Maps to locate and dispatch assistance, maintaining calm, empathetic communication at all times.

The role requires flexibility to work weekends/holidays, strong problem-solving ability, and a commitment to high-quality service.