Remote Roadside Support Agent

AAA Northeast; Providence (RI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health coverage

401(k) matching

Paid time off

Tuition reimbursement

Free AAA membership

Job summary

AAA Northeast is seeking a team-oriented professional to handle road service calls and provide Five Diamond customer service. This role requires gathering member information, explaining benefits, and ensuring accurate dispatch using department software.

The position includes a 2nd shift with weekend work and a training period. Candidates should meet the stated qualifications and be ready to contribute to member retention and new membership sales.

Qualifications

• High School Diploma or GED required.
• 1-3 years customer service experience required.
• 1+ years call center experience preferred.
• Bilingual translation assessment required for bilingual roles.

Responsibilities

• Answer road service calls from members and gather required information.
• Explain AAA policies and products and upsell memberships when appropriate.
• Verify membership details and assist with service routing.

Skills

Customer service

Call center

Bilingual translation assessment

Education

High School Diploma or GED

Tools

Salesforce

D3

MemberzPlus

Job description

AAA Northeast is seeking a team-oriented professional to handle road service calls and provide Five Diamond customer service. This role requires gathering member information, explaining benefits, and ensuring accurate dispatch using department software.

The position includes a 2nd shift with weekend work and a training period. Candidates should meet the stated qualifications and be ready to contribute to member retention and new membership sales.