Remote Roadside Support Advocate

Agero, Inc.; Columbus (GA); On-site; USD 33,000 - 45,000; Full time

Job summary

Agero, Inc. is seeking Remote Response Associates to join our Roadside Assistance team. You will take real-time inbound calls from motorists across the United States, guiding them through urgent, stressful breakdowns and arranging dispatch to the nearest service providers.

This role emphasizes calm, empathetic communication, accurate data collection, and efficient coordination with external providers to ensure help arrives quickly and safely.

Qualifications

• High bar for talent; drivers need real-time help and decisive problem-solving.
• Must handle high-stress, emotionally charged calls with composure.

Responsibilities

• Handle High-Volume Calls: Gather essential details and dispatch assistance in real-time.
• Dispatch with Accuracy: Coordinate with external service providers to ensure timely help.
• De-escalate & Support: Use active listening and empathy to calm customers.
• Navigate Digital Tools: Use multiple dispatch systems to track progress.
• Excel in a Virtual Team: Collaborate with peers and managers via remote tools.

Skills

Empathy in Action

Job description

Agero, Inc. is seeking Remote Response Associates to join our Roadside Assistance team. You will take real-time inbound calls from motorists across the United States, guiding them through urgent, stressful breakdowns and arranging dispatch to the nearest service providers.

This role emphasizes calm, empathetic communication, accurate data collection, and efficient coordination with external providers to ensure help arrives quickly and safely.