Remote RN Triage Nurse – Patient Care Concierge

CVS Health; Indiana; Hybrid; USD 36,000 - 103,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Retirement savings options

Job summary

Oak Street Health is seeking a Clinical Call Center Triage Nurse to extend care remotely across time zones. The role supports patients with medical, social, and psychological needs via telephone, providing documentation and coordination for appointments and transportation.

The position emphasizes patient experience, licensing across OSH practice states, and flexible shifts. Full-time remote work is available with comprehensive benefits and career progression.

Qualifications

• Active RN license in OSH practice states.
• Ability to work autonomously with reliability.
• Strong time management and documentation skills.
• Focus on delivering unmatched patient experience.
• Willingness to work flexible shifts.
• US work authorization.

Responsibilities

• Provide confident, professional service to OSH patients.
• Follow prescription refill policy.
• Document clearly on every call.
• Schedule appointments and arrange transport.
• Check CareReq queue and complete requests.
• Meet departmental metrics and complete all tasks within scope.
• Perform other duties as assigned.

Skills

RN license

Time management

Autonomy

Conscientiousness

Patient experience

CE credits

Flexible hours

US work auth

Tools

Google Suite

Job description

Oak Street Health is seeking a Clinical Call Center Triage Nurse to extend care remotely across time zones. The role supports patients with medical, social, and psychological needs via telephone, providing documentation and coordination for appointments and transportation.

The position emphasizes patient experience, licensing across OSH practice states, and flexible shifts. Full-time remote work is available with comprehensive benefits and career progression.