Remote RN Triage Nurse — Patient Care Center

CVS Health; Nevada; Hybrid; USD 36,000 - 103,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

Oak Street Health is seeking a Clinical Call Center Triage Nurse to extend care beyond clinic hours by addressing patients' medical, social, and psychological needs telephonically.

You will provide confident service to OSH patients, follow refill policies, document clearly, and manage documentation for all requests. This remote, full-time role requires reliable internet, a distraction-free home office, and the ability to work flexible shifts.

Qualifications

• Active, non-probationary Registered Nurse license in all OSH practice states.
• Ability to manage time and work autonomously with consistent reliability.
• Proactive maintenance of licenses and ongoing CE requirements.
• Flexible shifts including evenings, weekends, and holidays.

Responsibilities

• Provide confident and professional service to OSH patients.
• Follow current Prescription Refill policy.
• Remain engaged with patients without background distraction.
• Clear and precise documentation while on a call.
• Complete documentation for all patient requests prior to ending a call.
• Check the CareReq queue and ensure CareReqs are complete.
• Complete all tasks or requests within the scope and ability of the role.
• Schedule appointments for patients that may be off-cadence or are requesting an appointment.
• Arrange transportation for clinic visits.
• Aware of organizational goals and visibly strives to meet departmental metrics.
• Other duties as assigned.

Skills

RN license

Time management

Autonomy

Strong communication

Education

Registered Nurse license

Tools

Google Suite

Job description

Oak Street Health is seeking a Clinical Call Center Triage Nurse to extend care beyond clinic hours by addressing patients' medical, social, and psychological needs telephonically.

You will provide confident service to OSH patients, follow refill policies, document clearly, and manage documentation for all requests. This remote, full-time role requires reliable internet, a distraction-free home office, and the ability to work flexible shifts.