Remote RN Triage Nurse - Care Center Champion

CVS Health; West Virginia; Hybrid; USD 36,000 - 103,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

Oak Street Health seeks a Clinical Call Center Triage Nurse to extend care beyond clinic hours by addressing patients' medical, social, and psychological needs by phone. The role emphasizes accurate documentation, timely task completion, and coordination of appointments and transportation.

Applicants must hold an active RN license in all OSH practice states and demonstrate strong problem-solving, communication, and reliability.

Qualifications

• Active, non-probationary RN license in all OSH practice states.
• Ability to manage time autonomously with reliable attendance.
• Focus on delivering an unmatched patient experience on every call.
• Familiarity with remote work environments and tools.

Responsibilities

• Provide confident, professional service to OSH patients.
• Follow current prescription refill policy.
• Document clearly during and after calls.
• Complete requests and CareReq checks on time.
• Schedule appointments and coordinate transportation as needed.
• Stay aware of departmental metrics and goals.
• Perform other duties as assigned.

Skills

RN license (all OSH practice states)

Remote work experience

Time management

Reliability

Customer experience focus

Tools

Google Suite

Job description

Oak Street Health seeks a Clinical Call Center Triage Nurse to extend care beyond clinic hours by addressing patients' medical, social, and psychological needs by phone. The role emphasizes accurate documentation, timely task completion, and coordination of appointments and transportation.

Applicants must hold an active RN license in all OSH practice states and demonstrate strong problem-solving, communication, and reliability.