Remote Revenue Cycle Manager – Reimbursement & Billing

Vital Care Infusion Services; Philadelphia (Philadelphia County); Remote; USD 65,000 - 81,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Paid time off

Paternal leave

Volunteer days

Life insurance

Disability insurance

401k match

Tuition reimbursement

Employee assistance

Referral program

Professional development

Job summary

Vital Care Infusion Services in the United States is seeking a Revenue Cycle Manager to lead reimbursement operations across infusion and specialty pharmacy units. You will oversee referral intake, prior authorizations, billing, and collections, while ensuring compliant, customer-focused service for franchise partners, payers, and patients.

Lead a high-performing team, drive KPIs, and develop SOPs to strengthen revenue cycle policies and procedures in a fully remote role.

Qualifications

• Bachelor’s degree or equivalent work experience preferred.
• Minimum 3-5 years of home infusion therapy experience required.
• Minimum 5 years of management experience.

Responsibilities

• Manage multiple teams in processing new patient referrals, insurance benefit investigation, prior authorizations, billing, and collections. Up to 60 people.
• Manage resource allocations to meet KPIs. Track workload distribution and conduct ongoing needs assessments to identify staffing opportunities.
• High degree of focus on meeting and exceeding financial and department metrics.
• Conduct 1:1 coaching and mentoring with Supervisors to create a highly effective Team. In addition to annual performance reviews.
• Monitor payroll for accuracy to ensure proper processing.
• Serve as escalation agent for supervisors and team to resolve complaints from franchise partners or patients.
• Create, implement, communicate, and maintain Standard Operating Procedures covering functional areas of responsibilities.
• Cultivate an environment of customer service through training, feedback, and staff mentoring.
• Audit transactions processed by the team to ensure accuracy and compliance with policies and procedures to identify training opportunities.
• Interview and select staff to meet business requirements and create a highly effective Team.
• Perform other related duties as assigned.

Skills

Team leadership

Customer service

Education

Bachelor’s degree or equivalent

Job description

Vital Care Infusion Services in the United States is seeking a Revenue Cycle Manager to lead reimbursement operations across infusion and specialty pharmacy units. You will oversee referral intake, prior authorizations, billing, and collections, while ensuring compliant, customer-focused service for franchise partners, payers, and patients.

Lead a high-performing team, drive KPIs, and develop SOPs to strengthen revenue cycle policies and procedures in a fully remote role.