Remote Collections & Revenue Cycle Manager

Vital Care Infusion Services; Arizona; Remote; USD 65,000 - 81,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) matching

Tuition reimbursement

Volunteer days off

Job summary

Vital Care Infusion Services seeks a seasoned reimbursement manager to oversee referral intake, authorizations, billing, and collections across infusion and specialty pharmacy units. You will cultivate an environment of outstanding customer service with franchise partners, payers, and patients, and build a highly effective team to meet timely reimbursement challenges.

The role emphasizes regulatory compliance as the foundation of revenue cycle policies and procedures, with a focus on coaching

Qualifications

• Bachelor's degree or equivalent work experience preferred.
• Minimum 3-5 years of home infusion therapy experience required.
• Minimum 5 years of Management experience.

Responsibilities

• Manage multiple teams in processing new patient referrals, insurance benefit investigation, prior authorizations, billing, and collections depending on area of responsibility. Up to 60 people.
• Manage resource allocations to meet KPIs. Track workload distribution and conduct ongoing needs assessments to identify staffing opportunities.
• High degree of focus on meeting and exceeding financial and department metrics.
• Conduct 1:1 coaching and mentoring with Supervisors to create a highly effective Team. In addition to annual performance reviews. Provide counseling when required to address performance.
• Monitor payroll for accuracy to ensure proper processing.
• Serve as escalation agent for supervisors and team to resolve complaints from franchise partners or patients.
• Create, implement, communicate, and maintain Standard Operating Procedures covering functional areas of responsibilities.
• Cultivate an environment of customer service through training, feedback, and staff mentoring.
• Audit transactions processed by the team to ensure accuracy and compliance with policies and procedures to identify training opportunities.
• Interview and select staff to meet business requirements and create a highly effective Team.
• Perform other related duties as assigned.

Education

Bachelor's degree or equivalent work experience

Job description

Vital Care Infusion Services seeks a seasoned reimbursement manager to oversee referral intake, authorizations, billing, and collections across infusion and specialty pharmacy units. You will cultivate an environment of outstanding customer service with franchise partners, payers, and patients, and build a highly effective team to meet timely reimbursement challenges.

The role emphasizes regulatory compliance as the foundation of revenue cycle policies and procedures, with a focus on coaching