Remote Collections & Reimbursement Manager

Vital Care Infusion Services; Fort Worth (TX); Remote; USD 65,000 - 81,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

HSA/FSA

PTO & holidays

Paternal leave

Volunteer days off

Life and disability insurance

401(k) match

Tuition reimbursement

Employee assistance

Rewards program

Professional development

Referral program

Job summary

Vital Care Infusion Services offers a leadership role overseeing reimbursement operations across infusion and specialty pharmacy units, focusing on referrals, authorizations, billing, and collections. You will lead a large team, collaborate with franchise partners, payers, and patients, and drive timely reimbursement while maintaining regulatory compliance.

The position emphasizes customer service, staff development, and achievement of financial metrics in a fully remote setup.

Qualifications

• Bachelor’s degree or equivalent work experience preferred.
• Minimum 3-5 years of home infusion therapy experience required.
• Minimum 5 years of Management experience.

Responsibilities

• Manage multiple teams in processing new patient referrals, insurance benefit investigation, prior authorizations, billing, and collections depending on area of responsibility. Up to 60 people.
• Manage resource allocations to meet KPIs. Track workload distribution and conduct ongoing needs assessments to identify staffing opportunities.
• High degree of focus on meeting and exceeding financial and department metrics.
• Conduct 1:1 coaching and mentoring with Supervisors to create a highly effective Team. In addition to annual performance reviews.
• Monitor payroll for accuracy to ensure proper processing.
• Serve as escalation agent for supervisors and team to resolve complaints from franchise partners or patients.
• Create, implement, communicate, and maintain Standard Operating Procedures covering functional areas of responsibilities.
• Cultivate an environment of customer service through training, feedback, and staff mentoring.
• Audit transactions processed by the team to ensure accuracy and compliance with policies and procedures to identify training opportunities.
• Interview and select staff to meet business requirements and create a highly effective Team.
• Perform other related duties as assigned.

Education

Bachelor’s degree or equivalent work experience

Job description

Vital Care Infusion Services offers a leadership role overseeing reimbursement operations across infusion and specialty pharmacy units, focusing on referrals, authorizations, billing, and collections. You will lead a large team, collaborate with franchise partners, payers, and patients, and drive timely reimbursement while maintaining regulatory compliance.

The position emphasizes customer service, staff development, and achievement of financial metrics in a fully remote setup.