Remote Retail Tech: Security & Video Systems Technician

Johnson Controls; Memphis (TN); Remote; USD 35,000 - 44,000; Full time

Benefits offered by this job

Day One Benefits

Paid Training

Career Growth

Job summary

Johnson Controls is seeking an Installation & Service Technician for Retail Technology who will work remotely with travel across West TN and North Memphis. You will install, diagnose, and repair inventory control and video surveillance equipment in retail settings, while guiding customers and documenting service calls.

Key requirements include an EL06 license, strong electronics and networking knowledge, and the ability to lift up to 70 lbs.

Qualifications

• Strong understanding of electronics and networking fundamentals.
• Excellent communication and customer service skills.
• Basic PC skills, including Microsoft Office.

Responsibilities

• Install, troubleshoot, and repair inventory control and video surveillance equipment in retail environments.
• Diagnose technical issues and deliver fast, effective solutions.
• Work directly with customers, providing training and support to maximize system performance.
• Manage service calls efficiently while maintaining accurate documentation.
• Maintain parts inventory to maximize first-time fix rates and customer satisfaction.
• Identify opportunities to improve customer operations and share insights with leadership.

Skills

Electronics fundamentals

Networking fundamentals

Customer service

MS Office

PC skills

Education

EL06 License

Job description

Johnson Controls is seeking an Installation & Service Technician for Retail Technology who will work remotely with travel across West TN and North Memphis. You will install, diagnose, and repair inventory control and video surveillance equipment in retail settings, while guiding customers and documenting service calls.

Key requirements include an EL06 license, strong electronics and networking knowledge, and the ability to lift up to 70 lbs.