Sensormatic Retail Security Systems Field Technician

Johnson Controls; Memphis (TN); Remote; USD 35,000 - 44,000; Full time

Benefits offered by this job

Day One Benefits

Paid Training

Career Growth

Job summary

Johnson Controls is seeking an Installation & Service Technician for Retail Technology who will work remotely with travel across West TN and North Memphis. You will install, diagnose, and repair inventory control and video surveillance equipment in retail settings, while guiding customers and documenting service calls.

Key requirements include an EL06 license, strong electronics and networking knowledge, and the ability to lift up to 70 lbs.

Qualifications

• Strong understanding of electronics and networking fundamentals.
• Excellent communication and customer service skills.
• Basic PC skills, including Microsoft Office.

Responsibilities

• Install, troubleshoot, and repair inventory control and video surveillance equipment in retail environments.
• Diagnose technical issues and deliver fast, effective solutions.
• Work directly with customers, providing training and support to maximize system performance.
• Manage service calls efficiently while maintaining accurate documentation.
• Maintain parts inventory to maximize first-time fix rates and customer satisfaction.
• Identify opportunities to improve customer operations and share insights with leadership.

Skills

Electronics fundamentals

Networking fundamentals

Customer service

MS Office

PC skills

Education

EL06 License

Job description

Position is REMOTE with willingness to travel 100% of the time as part of the IMPACT required. It will cover West, TN and North Memphis.

Installation & Service Technician - Retail Technology

$25.75-$32.12/hr.

Day One Benefits | Paid Training | Career Growth

Ready to build a career where every day brings a new challenge? Join Johnson Controls and become the expert retailers rely on to keep their security, inventory control, and video surveillance systems running at their best. If you enjoy solving technical problems, working independently, and helping customers succeed, this is your opportunity to make an impact.

What You’ll Do

• Install, troubleshoot, and repair inventory control and video surveillance equipment in retail environments.
• Diagnose technical issues and deliver fast, effective solutions.
• Work directly with customers, providing training and support to maximize system performance.
• Manage service calls efficiently while maintaining accurate documentation.
• Maintain parts inventory to maximize first-time fix rates and customer satisfaction.
• Identify opportunities to improve customer operations and share insights with leadership.
• Represent Johnson Controls with professionalism, technical expertise, and a customer-first mindset.

What Makes You Successful

• You take pride in getting the job done right the first time.
• You enjoy troubleshooting and solving technical problems.
• You communicate clearly and build strong customer relationships.
• You thrive working independently while staying connected to a supportive team.
• You are committed to continuous learning and professional growth.

What You’ll Bring

• EL06 License required.
• Strong understanding of electronics and networking fundamentals.
• Excellent communication and customer service skills.
• Basic PC skills, including Microsoft Office.
• Ability to lift and move equipment up to 70 lbs.
• Ability to climb ladders and work in a variety of field environments.

Bonus Points

• Experience with IP camera systems, DVRs, or NVRs.
• Security, surveillance, or low-voltage installation experience.
• A strong desire to learn and grow with new technologies.

Why Join Johnson Controls?

• Competitive pay: $25.75-$32.12 per hour
• Comprehensive medical, dental, vision, and 401(k) benefits starting on Day One
• Paid vacation, holidays, and sick time
• Extensive paid training and certification opportunities
• Career advancement with a global industry leader
• Collaborative team culture focused on success and support
• Industry-leading commitment to safety through our Zero Harm culture
• Employee discounts through Perk Spot

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.

If you are an individual with a disability and you require an accommodation during the application process, please visit here.

At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since.

Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.