Sensormatic Retail Security Systems Field Technician

Johnson Controls, Inc.; Memphis (TN); Remote; USD 35,000 - 44,000; Full time

Benefits offered by this job

Day One Benefits

Paid Training

Career Growth

Medical, dental, vision, and 401(k) on

Paid vacation

Holidays and sick time

Extensive training and certification

Career advancement with Johnson Ctls

Team culture and safety focus

Perk Spot employee discounts

Job summary

Johnson Controls is seeking an Installation & Service Technician for Retail Technology. This remote role travels to West Tennessee and North Memphis to install, troubleshoot, and service inventory control and video surveillance equipment for retailers.

You’ll train customers, resolve issues quickly, and maintain meticulous service records. You will work independently in the field, yet stay connected with a supportive team and leadership.

Qualifications

• EL06 license required.
• Strong understanding of electronics and networking fundamentals.
• Excellent communication and customer service skills.
• Basic PC skills including Microsoft Office.
• Ability to lift and move equipment up to 70 lbs.
• Ability to climb ladders and work in field environments.

Responsibilities

• Install, troubleshoot, and repair inventory control and video surveillance equipment in retail environments.
• Diagnose technical issues and deliver fast, effective solutions.
• Provide training and support to maximize system performance for customers.
• Manage service calls efficiently and maintain accurate documentation.
• Maintain parts inventory to maximize first-time fix rates and customer satisfaction.
• Identify opportunities to improve customer operations and share insights with leadership.
• Represent Johnson Controls with professionalism and customer-first mindset.

Skills

EL06 License

Electronics fundamentals

Networking fundamentals

Customer service

Basic PC skills

Lift up to 70 lbs

Ladder access

Job description

*** Position is REMOTE with willingness to travel 100% of the time as part of the IMPACT required ***

It will cover West, TN and North Memphis.

Installation & Service Technician - Retail Technology

$25.75-$32.12/hr. | Day One Benefits | Paid Training | Career Growth

Ready to build a career where every day brings a new challenge?

Join Johnson Controls and become the expert retailers rely on to keep their security, inventory control, and video surveillance systems running at their best.

If you enjoy solving technical problems, working independently, and helping customers succeed, this is your opportunity to make an impact.

What You'll Do

As an Installation & Service Technician, you'll be the trusted face of Johnson Controls in the field, helping customers protect their people, products, and profits.

• Install, troubleshoot, and repair inventory control and video surveillance equipment in retail environments.
• Diagnose technical issues and deliver fast, effective solutions.
• Work directly with customers, providing training and support to maximize system performance.
• Manage service calls efficiently while maintaining accurate documentation.
• Maintain parts inventory to maximize first-time fix rates and customer satisfaction.
• Identify opportunities to improve customer operations and share insights with leadership.
• Represent Johnson Controls with professionalism, technical expertise, and a customer-first mindset.

What Makes You Successful

• You take pride in getting the job done right the first time.
• You enjoy troubleshooting and solving technical problems.
• You communicate clearly and build strong customer relationships.
• You thrive working independently while staying connected to a supportive team.
• You are committed to continuous learning and professional growth.

What You'll Bring

• EL06 License required.
• Strong understanding of electronics and networking fundamentals.
• Excellent communication and customer service skills.
• Basic PC skills, including Microsoft Office.
• Ability to lift and move equipment up to 70 lbs.
• Ability to climb ladders and work in a variety of field environments.

Bonus Points For

• Networking certifications.
• Experience with IP camera systems, DVRs, or NVRs.
• Security, surveillance, or low-voltage installation experience.
• A strong desire to learn and grow with new technologies.

Why Join Johnson Controls?

• Competitive pay: $25.75-$32.12 per hour
• Comprehensive medical, dental, vision, and 401(k) benefits starting on Day One
• Paid vacation, holidays, and sick time
• Extensive paid training and certification opportunities
• Career advancement with a global industry leader
• Collaborative team culture focused on success and support
• Industry-leading commitment to safety through our Zero Harm culture
• Employee discounts through Perk Spot

Check us Out: JCI Security and Fire Protection

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