Retail Tech Field Installer & Service Specialist

Johnson Controls; Alexandria (VA); Vor Ort; USD 42.000 - 58.000; Vollzeit

Zusammenfassung

Johnson Controls in the United States is seeking an Installation and Service Technician to perform hands-on field service, installation, troubleshooting, and maintenance at customer sites. You will work with Video, EAS, and RFID systems, documenting work and ensuring high customer satisfaction in varied retail environments.

The role emphasizes safety, independent on-site work, accurate record-keeping, and strong communication with customers and management.

Qualifikationen

• High School Diploma or GED.
• Associate degree in Electronics and/or Networking, or technical military equivalent.
• Valid driver's license.
• General knowledge of electronics.
• State licensing as required, depending on the state.
• Mechanical aptitude and the ability to use hand and power tools.
• Ability to perform physical labor and lift or move equipment and tools up to 50-70 lbs.
• Ability to work in unusual and sometimes difficult positions, including ladders, scaffolding, high lift equipment up to 40 feet, ducts, crawl spaces, and above ceilings.
• Strong organizational skills, a positive attitude, and the ability to learn quickly.
• Ability to work independently and as part of a team.
• Functional and practical MS Office and PC skills.
• Confident, articulate, and professional speaking abilities.
• Ability to travel and work overtime as needed.
• Ability to complete Basic EAS/Video new hire classroom certifications.
• Ability to complete RFID Basic Certification.

Aufgaben

• Install, service, troubleshoot, repair, and maintain retail products and equipment at customer sites.
• Track service calls in a computer system, including accounts serviced, work performed, hours, and administrative time.
• Maintain an accurate parts inventory to support a strong first-time-fix rate.
• Demonstrate and train customers on the proper use of their equipment.
• Support service work on Video products, EAS equipment, and RFID equipment.
• Keep your manager informed about customer satisfaction, recurring issues, and potential sales opportunities.
• Complete additional tasks as needed to support the team and customer needs.

Kenntnisse

Driver's license

Electronics knowledge

Mechanical aptitude

Physical stamina

Independent work

MS Office skills

Communication skills

Travel readiness

Ausbildung

High School Diploma or GED

Associate degree in Electronics and/or Networking

Technical military equivalent

Tools

RFID equipment handling

Video equipment handling

EAS equipment handling

Jobbeschreibung

Johnson Controls in the United States is seeking an Installation and Service Technician to perform hands-on field service, installation, troubleshooting, and maintenance at customer sites. You will work with Video, EAS, and RFID systems, documenting work and ensuring high customer satisfaction in varied retail environments.

The role emphasizes safety, independent on-site work, accurate record-keeping, and strong communication with customers and management.