Remote Resource Delivery Specialist

HRS Talent Solutions; Arlington (TX); Remote; USD 31,000 - 44,000; Full time

Benefits offered by this job

Remote work

Private home office space

Equipment provided

Job summary

HRS Talent Solutions is seeking a Customer Resource Delivery Assistant for a remote role. You will review online requests, match them to approved resources, and relay concise, accurate information to customers.

The job emphasizes precise handling, documentation, and routing decisions to improve response quality. This entry-level position offers the chance to learn the resource library, privacy rules, and effective communication while working remotely with flexible hours.

Qualifications

• Experience in customer service or office administration is helpful but not required.
• Able to read online material and explain why a link is relevant.
• Comfortable reading online material and routing questions.
• Willingness to learn the resource library and privacy rules.
• Strong written communication for customer interactions.

Responsibilities

• Read assigned requests in an online customer inbox.
• Identify the question and any context already provided.
• Locate a current approved guide, form, and help page.
• Check whether the resource is appropriate for that customer and channel.
• Send a brief, specific message explaining what the material covers.
• Record the resource sent and the case status.
• Flag outdated, broken, or confusing resources to the content team.
• Refer a question that requires a specialist's answer.

Skills

Customer service

Reading comprehension

Communication

Attention to detail

Documentation

Tools

Online inbox

Help center

Document routing

Job description

HRS Talent Solutions is seeking a Customer Resource Delivery Assistant for a remote role. You will review online requests, match them to approved resources, and relay concise, accurate information to customers.

The job emphasizes precise handling, documentation, and routing decisions to improve response quality. This entry-level position offers the chance to learn the resource library, privacy rules, and effective communication while working remotely with flexible hours.