Remote Language Routing Specialist

HRS Talent Solutions; Boise (ID); Remote; USD 36,000 - 50,000; Part time

Job summary

HRS Talent Solutions is seeking a Language Support Routing Assistant for a remote, flexible schedule. The role identifies the requested language when stated, checks the employer's available support route, and transfers the inquiry with its context intact. This part-time or full-time position pays $31 per hour.

A private home office or equivalent space is suitable for customer communications. The employer will confirm its language resources and schedule, and you will follow privacy and escalation

Qualifications

• Experience with customer service or office administration helps.
• No translation or interpreting required; focus on routing and privacy.

Responsibilities

• Read assigned support requests and note language preference.
• Check the approved language-support directory.
• Route the case to the right team without changing customer words.
• Send a standard acknowledgement when authorized.
• Record handoff and responsible next step.
• Flag urgent issue under escalation process.
• Protect private customer information and avoid unapproved translation tools.

Skills

Customer service

Office administration

Job description

HRS Talent Solutions is seeking a Language Support Routing Assistant for a remote, flexible schedule. The role identifies the requested language when stated, checks the employer's available support route, and transfers the inquiry with its context intact. This part-time or full-time position pays $31 per hour.

A private home office or equivalent space is suitable for customer communications. The employer will confirm its language resources and schedule, and you will follow privacy and escalation