Remote Resident Connectivity Program Lead

BH Management Services, LLC; Yorktown (VA); Remote; USD 70,000 - 95,000; Full time

Job summary

BH Management Services, LLC is seeking a Resident Connectivity Program Manager to lead and optimize our resident internet and IoT programs across a nationwide portfolio. This remote role requires collaboration with Operations, Marketing, IT, and external partners to maximize adoption, efficiency, and resident satisfaction.

Responsibilities include setting program strategy, tracking KPIs, ensuring on-time delivery within budget, and driving improvements in service quality and portfolio

Qualifications

• Associates degree preferred; equivalent experience will be considered.
• 2+ years in multifamily property management, program management, or related field.
• Willingness to travel up to 60% (local and overnight).
• Proficient with MS Office; experience with Adobe products and PM software preferred.

Responsibilities

• Lead Resident Connectivity, Internet, and IoT programs across the portfolio.
• Develop, implement, and optimize program strategy and initiatives.
• Collaborate with Property Operations, Marketing, Centralized Operations, IT, and vendors.
• Define KPIs, track performance, and report insights to leadership.
• Ensure projects meet scope, budget, and timelines; manage risks and issues.
• Support hiring, onboarding, and performance development for project teams.
• Drive portfolio-wide improvements to resident experience and financial performance.

Skills

Project management

Stakeholder management

Data analysis

Cross-functional collaboration

Communication

Travel readiness

Problem solving

Independence

Customer service

Education

Associate’s degree (or equivalent)

Tools

Microsoft Office Suite

Adobe products

Project management software

Job description

BH Management Services, LLC is seeking a Resident Connectivity Program Manager to lead and optimize our resident internet and IoT programs across a nationwide portfolio. This remote role requires collaboration with Operations, Marketing, IT, and external partners to maximize adoption, efficiency, and resident satisfaction.

Responsibilities include setting program strategy, tracking KPIs, ensuring on-time delivery within budget, and driving improvements in service quality and portfolio