Remote Reservations Support Specialist

Sunkissed Getaways; Sunrise (MN); Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

100% remote environment

Onboarding and training provided

Professional development opportunities

Supportive team environment

Job summary

Sunkissed Getaways is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a 100% remote environment.

The role focuses on providing accurate information, maintaining organized reservation details, and professional communication. Onboarding and ongoing training are provided, with opportunities for continuing education and development within a supportive team.

Qualifications

• Strong written and verbal communication.
• Excellent attention to detail and accuracy.
• Good organizational and time-management skills.
• Customer-focused and professional.
• Comfortable using email and online systems.
• Ability to research and organize information.
• Reliable and able to manage multiple tasks.
• Previous customer service, reservations, hospitality, or related experience is helpful but not required.

Responsibilities

• Respond to reservation-related questions and requests
• Gather information regarding client needs and preferences
• Research availability and appropriate service options
• Assist with coordinating reservations and confirmations
• Review reservation details and documentation for accuracy
• Communicate updates and important information to clients
• Assist with modifications and special requests
• Maintain accurate client and reservation records
• Follow up on outstanding requests
• Coordinate with service providers when necessary
• Maintain professional customer service standards

Skills

Communication

Detail orientation

Time management

Customer focus

Email proficiency

Information research

Multitasking

Customer service experience

Job description

Sunkissed Getaways is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a 100% remote environment.

The role focuses on providing accurate information, maintaining organized reservation details, and professional communication. Onboarding and ongoing training are provided, with opportunities for continuing education and development within a supportive team.