Remote Reservation Support Specialist

Sunkissed Getaways; Austin (TX); Remote; USD 38,000 - 52,000; Full time

Job summary

Sunkissed Getaways is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a 100% remote environment. The role emphasizes accuracy, professional communication, and detailed reservation management.

The position offers onboarding and ongoing training, with opportunities for continuing education and access to professional tools.

Qualifications

• Strong written and verbal communication.
• Excellent attention to detail and accuracy.
• Good organizational and time-management skills.
• Customer-focused and professional.
• Comfortable using email and online systems.
• Ability to research and organize information.
• Reliable and able to manage multiple tasks.
• Previous customer service, reservations, hospitality, or related experience is helpful but not required.

Responsibilities

• Respond to reservation-related questions and requests.
• Gather information regarding client needs and preferences.
• Research availability and appropriate service options.
• Assist with coordinating reservations and confirmations; review reservation details for accuracy.
• Communicate updates and important information to clients.
• Assist with modifications and special requests.
• Maintain accurate client and reservation records.
• Follow up on outstanding requests.
• Coordinate with service providers when necessary.
• Maintain professional customer service standards.

Skills

Communication skills

Attention to detail

Organizational skills

Customer focus

Email/online systems

Research and information organization

Multitasking

Customer service experience

Job description

Sunkissed Getaways is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a 100% remote environment. The role emphasizes accuracy, professional communication, and detailed reservation management.

The position offers onboarding and ongoing training, with opportunities for continuing education and access to professional tools.