Remote Reservation Support Specialist

Sunkissedgetaways; San Francisco (CA); Remote; USD 48,000 - 60,000; Full time

Benefits offered by this job

Remote-friendly

Onboarding & training

Ongoing education

Professional tools & resources

Supportive team environment

Job summary

Sunkissedgetaways is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a 100% remote environment.

The role emphasizes accurate information, attention to detail, and professional communication as you support clients through the booking process and help with modifications, updates, and documentation.

Qualifications

• Proven written and verbal communication skills.
• Strong attention to detail and accuracy.
• Excellent organizational and time-management abilities.
• Customer-focused and professional demeanor.
• Experience with email and online systems.
• Ability to research and organize information.
• Reliable and able to manage multiple tasks.
• Previous customer service or reservations experience is helpful but not required.

Responsibilities

• Respond to reservation-related questions and requests.
• Gather information regarding client needs and preferences.
• Research availability and appropriate service options.
• Assist with coordinating reservations and confirmations.
• Review reservation details and documentation for accuracy.
• Communicate updates and important information to clients.
• Assist with modifications and special requests.
• Maintain accurate client and reservation records.
• Follow up on outstanding requests.
• Coordinate with service providers when necessary.
• Maintain professional customer service standards.

Skills

Strong written and verbalcommunication

Attention to detail

Organizational skills

Customer-focused

Email and online systems

Information research

Reliability/multi-tasking

Previous reservations/customer service

Job description

Sunkissedgetaways is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a 100% remote environment.

The role emphasizes accurate information, attention to detail, and professional communication as you support clients through the booking process and help with modifications, updates, and documentation.