Remote Reservations & Support Specialist

Alegria Travel Services; San Antonio (TX); Remoto; USD 36.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work

Onboarding and training

Education opportunities

Tools and resources

Continuing learning

Supportive team

Descrizione del lavoro

Alegria Travel Services is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests. This remote role focuses on providing accurate information while keeping reservation details organized and up to date.

The ideal candidate communicates professionally, pays close attention to detail, and enjoys assisting clients in a remote environment.

Competenze

• Strong written and verbal communication.
• Excellent attention to detail and accuracy.
• Good organizational and time-management skills.
• Customer-focused and professional.
• Comfortable using email and online systems.
• Ability to research and organize information.
• Reliable and able to manage multiple tasks.
• Previous customer service, reservations, hospitality, or related experience is helpful but not required.

Mansioni

• Respond to reservation-related questions and requests.
• Gather information regarding client needs and preferences.
• Research availability and appropriate service options.
• Assist with coordinating reservations and confirmations.
• Review reservation details and documentation for accuracy.
• Communicate updates and important information to clients.
• Assist with modifications and special requests.
• Maintain accurate client and reservation records.
• Follow up on outstanding requests.
• Coordinate with service providers when necessary.
• Maintain professional customer service standards.

Conoscenze

Communication

Attention to detail

Organization

Customer focus

Email systems

Research skills

Multitasking

Experience helpful

Descrizione del lavoro

Alegria Travel Services is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests. This remote role focuses on providing accurate information while keeping reservation details organized and up to date.

The ideal candidate communicates professionally, pays close attention to detail, and enjoys assisting clients in a remote environment.