Remote Reservations Specialist — Guest Experience

Wequassett; Kennebunk (ME); Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Employer-subsidized medical, dental, &

Job summary

EOS Hospitality is seeking a remote Central Reservations Agent to join our team of dedicated hospitality professionals. The Central Reservations Agent is responsible for managing all aspects of guest reservations across EOS Hospitality properties while delivering exceptional service and creating memorable guest experiences.

This role plays a key part in maximizing room revenue through thoughtful recommendations, accurate reservation management, and outstanding guest communication.

Qualifications

• Excellent customer service, sales, and communication skills.
• Excellent verbal and written English Skills.
• Prior Front Desk or Hotel Reservations experience preferred.
• Strong organizational and time management skills.
• Proficient in Microsoft Office Suite.
• Flexible schedule and ability to work all shifts, weekends, and holidays.

Responsibilities

• Creates and accepts hotel and restaurant reservations for all EOS properties from all channels, such as telephone, email, live webchat, PBX, and Internet, following standards and protocol.
• Responds to all guest requests in a timely manner, assesses the guest’s needs and provides helpful and accurate information about the properties, accommodations, location, and the local area, adding personal recommendations where appropriate to achieve maximum customer satisfaction.
• Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible and alerting a manager where appropriate.
• Communicates with travel partners such as Online Travel Agencies, Tour Operators, AirBnb, VRBO, etc.
• Accepts and executes gift certificate orders where applicable
• Complies with all reservation related safety, security and financial procedures, hotel policies and standards of conduct
• Works harmoniously and professionally with co-workers and supervisors.
• Communicates with sales department and property managers regarding group bookings, inputting rooming lists, creating billing patterns, etc

Skills

Customer service

Sales skills

Communication

Tools

Microsoft Office Suite

Job description

EOS Hospitality is seeking a remote Central Reservations Agent to join our team of dedicated hospitality professionals. The Central Reservations Agent is responsible for managing all aspects of guest reservations across EOS Hospitality properties while delivering exceptional service and creating memorable guest experiences.

This role plays a key part in maximizing room revenue through thoughtful recommendations, accurate reservation management, and outstanding guest communication.