Remote Reservations Specialist — Guest Experience & Revenue

Wequassett; Kennebunkport (ME); À distance; USD 25 000 - 28 000; Plein temps

Avantages offerts par ce poste

Employer-subsidized medical, dental, &

Life insurance and disability coverage

Flexible work-life balance

401k with employer match

Discounted hotel rates for employees

Food & Beverage discount 50% at EOS

Tuition reimbursement and training

Employee Assistance Program

Résumé du poste

EOS Hospitality is seeking a remote Central Reservations Agent to join our team of dedicated hospitality professionals. This role manages guest reservations across EOS properties, driving revenue through insightful recommendations and precise reservation management.

The position requires excellent customer service and communication, plus prior front desk or reservations experience. Proficiency in Microsoft Office and flexible scheduling including weekends and holidays are needed.

Qualifications

• Excellent customer service, sales, and communication skills.
• Excellent verbal and written English Skills
• Prior Front Desk or Hotel Reservations experience preferred
• Proficient in Microsoft Office Suite

Responsabilités

• Creates and accepts hotel and restaurant reservations for EOS properties from all channels, such as telephone, email, live webchat, PBX, and Internet, following standards and protocol
• Responds to all guest requests in a timely manner, assesses the guest’s needs and provides helpful and accurate information about the properties, accommodations, location, and the local area, adding personal recommendations where appropriate to achieve maximum customer satisfaction
• Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible and alerting a manager where appropriate
• Communicates with travel partners such as Online Travel Agencies, Tour Operators, AirBnb, VRBO, etc.
• Accepts and executes gift certificate orders where applicable
• Complies with all reservation related safety, security and financial procedures, hotel policies and standards of conduct
• Works harmoniously and professionally with co-workers and supervisors.
• Communicates with sales department and property managers regarding group bookings, inputting rooming lists, creating billing patterns, etc

Connaissances

Customer service

Sales

Communication

English proficiency

Front desk experience

Reservations management

Outils

Microsoft Office Suite

Description du poste

EOS Hospitality is seeking a remote Central Reservations Agent to join our team of dedicated hospitality professionals. This role manages guest reservations across EOS properties, driving revenue through insightful recommendations and precise reservation management.

The position requires excellent customer service and communication, plus prior front desk or reservations experience. Proficiency in Microsoft Office and flexible scheduling including weekends and holidays are needed.