Remote Reservation Specialist — Flexible Hours & Growth

Southern Bridge Group; Greenville (SC); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Fully remote

Flexible schedule

Training & development

Booking technology

Mentorship

Career development

Referral opportunities

Job summary

Southern Bridge Group is seeking motivated Reservation Services Coordinators for a fully remote role. You will assist customers in researching and comparing vacation options, provide professional service through the planning and reservation process, and coordinate reservations with accuracy.

You will stay organized, communicate via phone, email, and text, build relationships for repeat business, and participate in ongoing training to develop skills in customer service, reservations, marketing,

Qualifications

• Must be 18 years of age or older.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Basic computer and internet skills.
• Comfortable communicating by phone, email, and online platforms.
• Ability to stay organized and manage multiple customer requests.
• Self-motivated and comfortable working independently in a remote environment.
• Previous customer service, hospitality, reservations, sales, or administrative experience is helpful but not required.
• Willingness to complete required training.

Responsibilities

• Assist customers with researching and comparing destination, accommodation, cruise, resort, and vacation options.
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions through phone, email, text, or online communication.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Skills

Strong communication

Customer service

Multitasking

Remote work

Job description

Southern Bridge Group is seeking motivated Reservation Services Coordinators for a fully remote role. You will assist customers in researching and comparing vacation options, provide professional service through the planning and reservation process, and coordinate reservations with accuracy.

You will stay organized, communicate via phone, email, and text, build relationships for repeat business, and participate in ongoing training to develop skills in customer service, reservations, marketing,