Online Reservations & Guest Support Specialist – Entry Level

Careers In Travel | Destination Planners; Seattle (WA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Remote work flexibility

Structured and supportive work environment

Opportunity to build skills in coordination and guest support

Job summary

A remote services coordination company is hiring a Reservations & Guest Support Specialist. This position involves managing reservations, responding to guest inquiries, and maintaining records. Ideal candidates are organized and service-oriented, capable of working independently in a remote environment. The role offers flexible scheduling and the chance to develop essential guest support skills. The salary range is between $50,000 and $65,000 annually.

Qualifications

• Experience in guest services, reservations, or customer support is helpful but not required.
• Willingness to learn new systems and tools.

Responsibilities

• Assist with reservation requests and confirmations.
• Respond to guest inquiries via email, phone, and messaging.
• Maintain accurate records and service documentation.
• Ensure timely communication with clients.
• Collaborate with internal team members.

Skills

Strong customer service and communication skills

High attention to detail and organization

Ability to manage multiple tasks in a remote work environment

Basic computer proficiency

Professional, reliable, and responsive

Job description

Reservations & Guest Support Specialist – Remote

Location: Remote (United States)

About Us:

We are a coordination-focused services company that supports clients with reservations, scheduling, and guest-related service needs. We prioritize organization, clear communication, and delivering a consistently positive client experience.

Position Overview:

The Reservations & Guest Support Specialist provides client-facing and administrative support related to reservations, scheduling, and guest inquiries. This role is responsible for maintaining accurate records, assisting with confirmations and updates, and ensuring timely, professional communication throughout the coordination process.

This position is well-suited for individuals who are organized, service-oriented, and comfortable working independently in a remote environment.

Key Responsibilities:

• Assist with reservation requests, confirmations, and scheduling updates
• Respond to guest inquiries via email, phone, and messaging platforms
• Maintain accurate records, calendars, and service documentation
• Monitor timelines to ensure changes and confirmations are processed correctly
• Provide general guest support to ensure a smooth and positive experience
• Follow established workflows and quality standards
• Collaborate with internal team members to support daily operations

Qualifications & Skills:

• Strong customer service and communication skills
• High attention to detail and organization
• Ability to manage multiple tasks in a remote work environment
• Basic computer proficiency and ability to learn new systems
• Professional, reliable, and responsive
• Previous experience in guest services, reservations, customer support, hospitality, or administrative roles is helpful but not required.

Work Environment & Schedule:

Fully remote position

Flexible scheduling may be available

Training and ongoing guidance provided

Why Work With Destination Knot:

• Remote work flexibility
• Structured and supportive work environment
• Clear expectations and established processes
• Opportunity to build coordination and guest support skills

How to Apply:

Qualified candidates are encouraged to submit an application for review. Selected applicants will be contacted regarding next steps.

$50,000 - $65,000 a year