Online Reservations & Guest Support Specialist – Entry Level

Careers In Travel | Destination Planners; Seattle (WA); Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Remote work flexibility

Structured and supportive work environment

Training and ongoing guidance

Job summary

A travel coordination company is seeking a Reservations & Guest Support Specialist for a fully remote position. Responsibilities include assisting with reservation requests and supporting guest inquiries through various communication channels. The ideal candidate will possess strong customer service skills, high attention to detail, and the ability to manage multiple tasks remotely. This role offers a supportive work environment and opportunities for skill development in guest support.

Qualifications

• Strong customer service and communication skills.
• High attention to detail and organization.
• Ability to manage multiple tasks in a remote work environment.

Responsibilities

• Assist with reservation requests, confirmations, and scheduling updates.
• Respond to guest inquiries via email, phone, and messaging platforms.
• Maintain accurate records, calendars, and service documentation.

Skills

Strong customer service and communication skills

High attention to detail and organization

Ability to manage multiple tasks in a remote work environment

Basic computer proficiency and ability to learn new systems

Professional, reliable, and responsive

Previous experience in guest services, reservations, customer support, hospitality, or administrative roles

Job description

Overview

Reservations & Guest Support Specialist - Remote

Location: Remote (United States)

About Us

We are a coordination-focused services company that supports clients with reservations, scheduling, and guest-related service needs. We prioritize organization, clear communication, and delivering a consistently positive client experience.

Responsibilities

• Assist with reservation requests, confirmations, and scheduling updates
• Respond to guest inquiries via email, phone, and messaging platforms
• Maintain accurate records, calendars, and service documentation
• Monitor timelines to ensure changes and confirmations are processed correctly
• Provide general guest support to ensure a smooth and positive experience
• Follow established workflows and quality standards
• Collaborate with internal team members to support daily operations

Qualifications & Skills

• Strong customer service and communication skills
• High attention to detail and organization
• Ability to manage multiple tasks in a remote work environment
• Basic computer proficiency and ability to learn new systems
• Professional, reliable, and responsive
• Previous experience in guest services, reservations, customer support, hospitality, or administrative roles is helpful but not required.

Work Environment & Schedule

Fully remote position

Flexible scheduling may be available

Training and ongoing guidance provided

Why Work With Destination Knot

• Remote work flexibility
• Structured and supportive work environment
• Clear expectations and established processes
• Opportunity to build coordination and guest support skills

How To Apply

Qualified candidates are encouraged to submit an application for review. Selected applicants will be contacted regarding next steps.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.