Reservations & Guest Support Specialist – Remote

Memory Makers; Houston (TX); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Remote work flexibility

Supportive work environment

Opportunity to build coordination skills

Job summary

A remote coordination services company is seeking a Reservations & Guest Support Specialist to assist with reservations and guest inquiries. This role requires strong customer service skills, attention to detail, and organization. Responsibilities include managing reservation requests, maintaining accurate records, and ensuring timely communication. The position is fully remote and offers flexible scheduling with support and training provided to employees.

Qualifications

• Strong customer service and communication skills are required.
• Attention to detail and strong organizational abilities are needed.
• Ability to manage multiple tasks efficiently in a remote work environment is essential.

Responsibilities

• Assist with reservation requests, confirmations, and scheduling updates.
• Respond to guest inquiries via email, phone, and messaging platforms.
• Maintain accurate records, calendars, and service documentation.

Skills

Strong customer service and communication skills

High attention to detail and organization

Ability to manage multiple tasks in a remote work environment

Basic computer proficiency

Professional, reliable, and responsive

Experience in guest services

Job description

Reservations & Guest Support Specialist – Remote

Location: Remote (United States)

Company: Destination Knot

Base pay range: $50,000.00/yr - $65,000.00/yr

About Destination Knot: Destination Knot is a coordination-focused services company that supports clients with reservations, scheduling, and guest-related service needs. We prioritize organization, clear communication, and delivering a consistently positive client experience.

Position Overview: The Reservations & Guest Support Specialist provides client-facing and administrative support related to reservations, scheduling, and guest inquiries. This role is responsible for maintaining accurate records, assisting with confirmations and updates, and ensuring timely, professional communication throughout the coordination process. This position is well-suited for individuals who are organized, service-oriented, and comfortable working independently in a remote environment.

Key Responsibilities

• Assist with reservation requests, confirmations, and scheduling updates
• Respond to guest inquiries via email, phone, and messaging platforms
• Maintain accurate records, calendars, and service documentation
• Monitor timelines to ensure changes and confirmations are processed correctly
• Provide general guest support to ensure a smooth and positive experience
• Follow established workflows and quality standards
• Collaborate with internal team members to support daily operations

Qualifications & Skills

• Strong customer service and communication skills
• High attention to detail and organization
• Ability to manage multiple tasks in a remote work environment
• Basic computer proficiency and ability to learn new systems
• Professional, reliable, and responsive
• Previous experience in guest services, reservations, customer support, hospitality, or administrative roles is helpful but not required.

Work Environment & Schedule

• Fully remote position
• Flexible scheduling may be available
• Training and ongoing guidance provided

Why Work With Destination Knot

• Remote work flexibility
• Structured and supportive work environment
• Clear expectations and established processes
• Opportunity to build coordination and guest support skills

How To Apply

Qualified candidates are encouraged to submit an application for review. Selected applicants will be contacted regarding next steps.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.