Remote Reservations Concierge

Southernbridgegroup; Clarksville (TN); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Fully remote environment

Flexible scheduling

Training & development

Booking technology access

Mentorship and team support

Career growth opportunities

Referral clientele potential

Job summary

Southernbridgegroup is seeking Reservation Services Coordinators to join a fully remote team. You will assist customers in researching and comparing destination options, coordinate reservations, and provide professional planning support throughout the booking process.

Ideal candidates are organized, customer-focused, with strong communication skills and the ability to work independently in a remote setting.

Qualifications

• Must be 18 years of age or older.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Basic computer and internet skills.
• Comfortable communicating by phone, email, and online platforms.
• Ability to stay organized and manage multiple customer requests.
• Self-motivated and comfortable working independently in a remote environment.
• Previous customer service, hospitality, reservations, sales, or administrative experience is helpful but not required.
• Willingness to complete required training.

Responsibilities

• Assist customers with researching and comparing destination, accommodation, cruise, resort, and vacation options.
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions through phone, email, text, or online communication.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Skills

Strong communication

Customer-service skills

Remote work

Organizational skills

Independent worker

Multitasking

Phone and email communication

Basic computer skills

Job description

Southernbridgegroup is seeking Reservation Services Coordinators to join a fully remote team. You will assist customers in researching and comparing destination options, coordinate reservations, and provide professional planning support throughout the booking process.

Ideal candidates are organized, customer-focused, with strong communication skills and the ability to work independently in a remote setting.