Remote Reservation Concierge | Customer Care & Planning

Southernbridgegroup; Fort Lauderdale (FL); Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Fully remote environment

Flexible scheduling

Training and development

Booking technology access

Mentorship and team support

Career growth opportunities

Referral client building

Job summary

Southernbridgegroup is seeking motivated Reservation Services Coordinators for a fully remote role in the United States. You will research travel options, communicate with customers, and coordinate reservations to create memorable experiences.

Ideal candidates are organized, self-motivated, and comfortable working independently in a remote environment. Previous customer service or reservations experience is helpful but not required, and training is provided to support growth.

Qualifications

• Must be 18 years of age or older.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Basic computer and internet skills.
• Comfortable communicating by phone, email, and online platforms.
• Ability to stay organized and manage multiple customer requests.
• Self-motivated and comfortable working independently in a remote environment.
• Previous customer service, hospitality, reservations, sales, or administrative experience is helpful but not required.
• Willingness to complete required training.

Responsibilities

• Assist customers with researching and comparing destination, accommodation, cruise, resort, and vacation options.
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions through phone, email, text, or online communication.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Skills

Strong communication

Customer-service

Organizational skills

Remote work

Phone/email/online platforms

Multitasking

Training willingness

Job description

Southernbridgegroup is seeking motivated Reservation Services Coordinators for a fully remote role in the United States. You will research travel options, communicate with customers, and coordinate reservations to create memorable experiences.

Ideal candidates are organized, self-motivated, and comfortable working independently in a remote environment. Previous customer service or reservations experience is helpful but not required, and training is provided to support growth.