Remote Reservations & Client Support Specialist

Medium

New York (NY)

On-site

USD 45,000 - 65,000

Full time

14 days+

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Job summary

Medium is seeking a reliable Reservations & Client Support Coordinator to manage scheduling requests, maintain records, and provide professional client support in a fully remote environment. The role emphasizes organization, clear communication, and adherence to workflows to ensure a smooth client experience.

The ideal candidate will be detail-oriented, capable of independent work in a remote setting, and comfortable navigating CRM-style systems.

Qualifications

Must be organized with strong time-management and attention to detail.
Excellent written and verbal communication.
Able to work independently in a remote setting.
Comfortable using computers and learning new systems.
Customer-focused with a professional and dependable approach.
Experience in reservations, scheduling, or administrative roles preferred.

Responsibilities

Coordinate and support reservation and scheduling requests.
Assist clients with updates, changes, and confirmations.
Maintain accurate records and documentation in internal systems.
Communicate clearly and professionally with clients via email, phone, and messaging tools.
Follow established workflows, procedures, and timelines.
Provide timely follow-up to support a positive client experience.
Collaborate with internal teams to ensure reservation accuracy and consistency.