Remote Scheduling & Client Experience Specialist

Medium; Los Angeles (CA); Remote; USD 45,000 - 65,000; Full time

Job summary

Medium is seeking a Scheduling & Reservations Specialist to support client coordination and manage reservations in a remote environment. You will handle scheduling requests, updates, and confirmations with accuracy, while delivering a positive client experience through clear communication.

The role is fully remote with flexible scheduling, structured training, and opportunities to learn new systems.

Qualifications

• Strong organizational and time-management skills.
• Excellent written and verbal communication abilities.
• Comfortable working independently in a remote setting.
• Detail-oriented with the ability to manage multiple tasks.
• Customer-focused mindset with a professional demeanor.

Responsibilities

• Coordinate and manage client scheduling and reservation requests.
• Assist with booking updates, modifications, and confirmations.
• Maintain accurate records and documentation within internal systems.
• Communicate professionally with clients via email, phone, and messaging tools.
• Support internal teams by ensuring schedules and reservations are properly aligned.
• Monitor deadlines and follow established workflows and procedures.
• Provide timely follow-up to ensure a smooth client experience.

Skills

Strong organizational skills

Time-management

Excellent written and verbal comms

Independent in remote setting

Detail-oriented & multitasking

Customer-focused

Tools

Online scheduling tools

Booking systems

Job description

Medium is seeking a Scheduling & Reservations Specialist to support client coordination and manage reservations in a remote environment. You will handle scheduling requests, updates, and confirmations with accuracy, while delivering a positive client experience through clear communication.

The role is fully remote with flexible scheduling, structured training, and opportunities to learn new systems.