Remote Scheduling & Reservations Specialist

Medium; New York (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Remote work flexibility

Training and ongoing support

Job summary

Medium is seeking a Scheduling & Reservations Coordinator to support clients by managing scheduling requests, coordinating reservations, and keeping accurate records in a fully remote environment. You will communicate clearly with clients, follow established workflows, and collaborate with internal teams to ensure timely confirmations and high-quality service.

Experience in scheduling or customer service is helpful but not required; training is provided to help you succeed in a flexible, remote

Qualifications

• Strong organizational and time-management skills.
• Clear written and verbal communication abilities.
• Attention to detail and accuracy.
• Ability to work independently in a remote environment.
• Basic computer proficiency and willingness to learn new systems.
• Professional, reliable, and client-focused.

Responsibilities

• Coordinate scheduling and reservation requests following established processes.
• Communicate with clients to confirm details, provide updates, and address general inquiries.
• Maintain accurate records, calendars, and reservation documentation.
• Monitor timelines and ensure confirmations, updates, and changes are completed accurately.
• Support daily operations by following internal workflows and quality standards.
• Provide professional, timely responses to client inquiries.
• Collaborate with internal teams as needed to support service delivery.

Skills

Organizational skills

Communication

Attention to detail

Remote work

Independent work

Client focus

Tools

Basic computer proficiency

Job description

Medium is seeking a Scheduling & Reservations Coordinator to support clients by managing scheduling requests, coordinating reservations, and keeping accurate records in a fully remote environment. You will communicate clearly with clients, follow established workflows, and collaborate with internal teams to ensure timely confirmations and high-quality service.

Experience in scheduling or customer service is helpful but not required; training is provided to help you succeed in a flexible, remote