Remote Reservation & Client Support Specialist

Medium

Indiana, Iowa (PA, LA)

Remote

USD 45,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Flexible scheduling

Training and ongoing support provided

Job summary

Medium is seeking a fully remote Customer Support professional to assist clients with reservation-related inquiries and general service needs. This role focuses on delivering high-quality customer support, gathering accurate information, and helping organize essential details for reservation preparation.

The ideal candidate is patient, detail-oriented, and able to work independently in a virtual environment.

Qualifications

Excellent communication and customer service skills.
Attention to detail and organizational abilities.
Ability to work remotely with consistent follow-through.
Experience with online tools and digital platforms.
Previous customer service or administrative experience.
Dependable and professional with multitasking ability.

Responsibilities

Provide responsive customer support for reservation questions and service needs.
Assist clients with gathering details for reservations and trip coordination.
Research accommodation, activity, and destination information as needed.
Maintain client records and update internal systems.
Prepare and organize reservation details and related documentation.
Communicate clearly with clients throughout the process.
Coordinate follow-ups, scheduling, and status updates.
Support the reservation workflow by confirming information and managing documentation.
Perform general administrative and customer service tasks as assigned.