Remote Reservations & Client Care Specialist

Medium; California (MD); Remote; USD 45,000 - 70,000; Full time

Job summary

Medium is seeking a dependable Customer Service & Reservations Associate to support client inquiries and help with reservation coordination. This fully remote role emphasizes timely support, organized communication, and accurate handling of details to create a smooth client experience.

You will respond to inquiries, coordinate reservations, provide updates and confirmations, maintain records, and ensure timelines are met, all while delivering a high-quality, consistent service in a

Qualifications

• Strong communication and customer service skills.
• Excellent organizational and time management abilities.
• Ability to work independently in a remote environment.
• Detail-oriented with strong follow-through.
• Comfortable using email, online platforms, and scheduling tools.

Responsibilities

• Respond to client inquiries related to services, scheduling, and reservations
• Assist with coordinating reservation details based on client needs and preferences
• Provide clear updates, confirmations, and follow-ups
• Maintain accurate records of client interactions and reservation details
• Monitor timelines to ensure all requests are completed efficiently
• Support a consistent and high-quality client experience

Skills

Communication skills

Customer service

Organizational skills

Time management

Remote work

Attention to detail

Email tools

Job description

Medium is seeking a dependable Customer Service & Reservations Associate to support client inquiries and help with reservation coordination. This fully remote role emphasizes timely support, organized communication, and accurate handling of details to create a smooth client experience.

You will respond to inquiries, coordinate reservations, provide updates and confirmations, maintain records, and ensure timelines are met, all while delivering a high-quality, consistent service in a