Remote Reservations & Client Experience Specialist

Travelwithjess04; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Travelwithjess04 is seeking a friendly, organized individual to assist clients with reservation inquiries and ongoing service needs. This 100% remote role emphasizes strong communication, attention to detail, and delivering a positive client experience.

You will respond to inquiries, gather preferences, research options, and handle reservations, changes, and confirmations while maintaining accurate client records and professional standards.

Qualifications

• Strong communication and interpersonal skills.
• Customer-focused attitude.
• Excellent organization and attention to detail.
• Comfortable using computers and online platforms.
• Ability to research and organize information.
• Strong follow-up skills.
• Reliable and professional.
• Previous customer service, reservations, hospitality, or related experience is helpful but not required.

Responsibilities

• Respond to client inquiries and reservation requests.
• Gather information regarding client needs and preferences.
• Research available options and services.
• Assist with reservations and confirmations.
• Provide accurate information and timely update.
• Review reservation details and documentation.
• Assist with changes and special requests.
• Maintain accurate client records.
• Follow up on outstanding requests.
• Communicate with service providers when needed.
• Maintain professional customer service standards.

Skills

Strong communication

Interpersonal skills

Customer focus

Organization

Attention to detail

Tech-savvy

Research skills

Follow-up

Reliability

Customer service experience

Job description

Travelwithjess04 is seeking a friendly, organized individual to assist clients with reservation inquiries and ongoing service needs. This 100% remote role emphasizes strong communication, attention to detail, and delivering a positive client experience.

You will respond to inquiries, gather preferences, research options, and handle reservations, changes, and confirmations while maintaining accurate client records and professional standards.